Shipping policy
1. Order Processing
Orders are confirmed and prepared for dispatch within [1–2] business days of purchase. You will be contacted to confirm your order details before shipment.
2. Shipping Rates & Delivery Times
Shipping fees are calculated automatically at checkout based on your delivery address.
|
Delivery Area
|
Shipping Fee
|
Estimated Delivery
|
|---|---|---|
|
Cairo & Giza
|
EGP 92
|
2–3 business days
|
|
Alexandria
|
EGP 97
|
3–5 business days
|
|
Delta & North (Qalyubia, Monufia, Gharbia, Kafr el-Sheikh, Dakahlia, Damietta, Beheira)
|
EGP 102
|
3–5 business days
|
|
Canal Zone (Sharqia, Ismailia, Port Said, Suez)
|
EGP 107
|
3–5 business days
|
|
Upper Egypt, Red Sea & Matrouh (Beni Suef, Faiyum, Minya, Asyut, Sohag, Qena, Luxor, Aswan, Red Sea, Matrouh)
|
EGP 122
|
3–5 business days
|
|
Sinai & New Valley (North Sinai, South Sinai, New Valley)
|
EGP 152
|
3–5 business days
|
Business days are Sunday through Thursday and exclude official public holidays. Delivery to remote areas may require additional time.
3. Delivery Address
Please ensure your address and phone number are accurate and complete. Homix is not responsible for delays or failed deliveries caused by incorrect or incomplete information. If re-delivery is required, additional shipping charges may apply.
4. Delivery Attempts
Our courier will contact you by phone before delivery. If we are unable to reach you after [2] attempts, the order will be returned to us and the shipping fee will not be refunded.
5. Delays
Estimated delivery times are not guaranteed. Orders may be delayed during public holidays, peak seasons, or due to courier and weather conditions outside our control. We will notify you if a delay affects your order.
6. Receiving Your Order
Please inspect your package upon delivery. If your item arrives damaged or incorrect, contact us within 48 hours so we can resolve it under our Refund & Exchange Policy.
7. Need Help?
WhatsApp / Phone: 01500502651
Instagram: Homixgroup