Refund policy
At Homix, your satisfaction matters to us. Please review the terms below before submitting a return or exchange request.
1. Eligibility Window
Requests for returns or exchanges must be submitted within 48 hours of receiving your order. Requests made after this period cannot be processed.
2. Product Condition
To qualify, the item must be:
Unused and unopened
In its original, undamaged packaging
In the same condition in which it was received
Accompanied by your order number
3. Shipping Costs
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Situation
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Who pays shipping
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|---|---|
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Damaged item or wrong item sent (Homix error)
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Homix covers all shipping and replacement costs
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Change of mind / no defect in the product
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Customer covers all shipping costs
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4. Refunds
Approved refunds are issued by bank transfer only and processed within 7–14 business days from the date the returned item is received and inspected. Refund timing may vary depending on your bank's processing period.
5. Items We Cannot Accept
Products that have been opened or used
Products returned without their original packaging
Requests submitted without a valid order number
Requests submitted after the 48-hour window
6. How to Submit a Request
Contact us within 48 hours of delivery through either channel below:
WhatsApp / Phone: 01500502651
Instagram: Homixgroup (direct message)Please include your order number, a short description of the issue, and clear photos of the product and packaging. Requests without an order number will not be processed.